Express CPAP Supply - YouNeedSleep.com
1471 Pomona Road, Unit H Corona, CA 92882
Email - sales@youneedsleep.com
951-663-2120 \ 951-808-0616 - FAX
TERMS AND CONDITIONS
ANY ORDER FOR MEDICAL DEVICES DESCRIBED HEREIN AS "PRODUCT" IS SUBJECT TO ALL OF THE TERMS AND CONDITIONS STATED BELOW. NO ORAL AGREEMENT OR OTHER UNDERSTANDING SHALL OTHERWISE MODIFY OR CHANGE THE TERMS OF THIS AGREEMENT UNLESS AGREED TO IN WRITING AND SIGNED BY EXPRESS CPAP SUPPLY (YOUNEEDSLEEP.COM).
Product Inspection. You have the right to inspect the Product prior to acceptance, only by visually looking at the item and not removing it from the packaging. The carrier is required to allow you to inspect the package prior to acceptance. You accept the Product (Contents of the package) if you sign for the package, OPEN it in any way, including but not limited to, the cutting of the Products Packaging, the "trying on" of any mask or accessory, the unpacking of a bag or box containing any electrical device, including Continuous Positive Airway Pressure (CPAP, APAP), Bilevel Positive Airway Pressure (BiPAP) devices, and Variable Positive Airway Pressure (VPAP) devices. CPAP, APAP, BiPAP or VPAP accessories, such as masks, nasal pillow systems, humidifiers, water chambers, tubing, filters, and other related items that can be used to adjust airway pressure machines, including tools and software. If the packaging has been opened, in full or in part, it will be deemed you have accepted the Product, and therefore becomes non-returnable.
Rejection. If you purchase the Product in person, in writing, by phone, or online, you should first visit the manufacturer's website or location to find out all of the necessary information required to use the product. Some items may require special parts or accessories for normal use and operation. We assume that if you purchase the item, you have full knowledge of the items you will need to make it useable for your application. You must thoroughly and carefully disinfect and clean all items before use. A customer shall decide, at their sole discretion, if the Product is in a clean useable condition.
* If you reject a Product for any reason, other than for a manufacturer defect or mistake on our part during shipping, you will not be awarded a refund for your purchase. Returns for warranty repair require pre-approval. Any item shipped to our facility without prior approval, will be placed in our warehouse until such time as payment is received to return or forward the shipment. Any authorized return or refund shall be paid at the original contract price, less a 25% restocking fee, and our ACTUAL shipping fees for the Original Shipment. We offer free shipping one time for each "sold" item. Any item that gets returned or exchanged is no longer considered a "sold" item, therefore we will deduct the price of our actual shipping cost from any refund given. Customer is responsible to pay for the re-shipment of any item that was exchanged or repaired. Failure to pay for those shipping charges will result in the package being put into storage for as long as needed.
* If you return any equipment that has our 30 day warranty, you shall be required to pay for the shipping to get the equipment back to us in a timely way. Post marks do not qualify for meeting our 30 day deadline.
Cancellation. If you would like to cancel an order that you have not yet received, please notify us as soon as possible. You understand that we may have setup and shipped your order and you agree to pay us for any costs actually incurred in connection with your order prior to your cancellation request, up to the full stated price; This includes the time it takes to set up the medical device by a licenced professional, as well as the time it required to package, ship, and record the serial numbers and settings.
Returns. Other than for the limited reasons stated herein, your Sleep Apnea Medical device or Product cannot be returned.
We do not accept the return of ANY "OPENED Package" CPAP interface, (Nasal Mask, Nasal Pillow Mask, Full Face Mask, Oral Mask, Mask Cushions, Headgear, Tubing, Humidifier Chambers, etc).
Limited Warranty. In no event will Express CPAP Supply be liable for any economic, incidental, consequential or punitive damages that may arise out of your use of or inability to use the Product. Express CPAP Supply does not cover any shipping fees associated with the warranty repair or replacement of your item.
Indemnity. You agree to hold Express CPAP Supply, and their respective officers, employees, agents, successors and assigns harmless from and against any claim, loss, damage or expense, including attorneys' fees and court costs, arising from or related to your use or misuse of the Product.
Insurance
Insurance is not provided or included with the purchase of our products. The customer must pay to insure the package against Loss, Damage, or any other consequences that occur after the package is picked up by the carrier. It is the customer's responsibility to notify us that insurance is requested, prior to the item being sent. The customer must provide payment for said insurance, and it is the customer's responsibility to track and inspect the parcel before acceptance. Once the package leaves our premises, we relinquish full liability for the contents to the customer. The customer, not the seller, has determined the location of the delivery and whether it is risk free. There is no way the shipper can make assumptions, or follow the parcel to the customer. By placing an order to be sent via package carrier(USPS, UPS, FedEX), the customer has accepted the risks involved and has assumed responsibility in the event the package is damaged, lost, or mis delivered.
Signing for a delivery
Damaged Packages
If you suspect that a package has been damaged during transport, please refuse delivery and notify us immediately at 951-663-2120. We will track the return of the package to our warehouse and file a claim. Do not file a claim with the courier, or YouNeedSleep.com will not be able to replace your package or issue a credit. By signing for a package, you are stating that you have received it in good condition and are relinquishing YouNeedSleep.com and the courier of any and all responsibility, and we will not be able to file a claim. If we are unable to file a claim, we cannot send a replacement order or credit you for the damaged item.
By leaving a signed note giving our shipping courier permission to leave a package at the door, you have relinquished YouNeedSleep.com and the courier of any and all responsibility for loss or damage.
Lost Packages
Please report any lost packages to customer service at 951-663-2120 within 14 days of shipping and we will file a claim. Do not file a claim with our courier, or we will not be able to replace the order or issue a credit. The claim process can take up to 60 business days to complete. You may be contacted during the claim investigation to provide additional information. A replacement order or credit will only take place after the process is completed. YouNeedSleep.com may determine whether to reship a product or issue a credit to method of payment. If we are not notified within 14 days from shipping that a package has not been received, we will not be able to process a claim.
Acceptance. The exchange of money between buyer and seller shall be interpreted to mean the buyer has accepted all parts of this agreement, without conditions.
