We will not give refunds on any opened mask package. Once they have been opened, they are no longer new and re-sellable. Most manufacturer's will not give us credit for open mask packages.
It is recommended that patients first get fitted for a CPAP mask at a physical location, either their sleep doctor, sleep center, or durable medical retailer. A proper fitting mask is more important than a CPAP machine full of bells and whistles. If the mask is leaking, the person is not sleeping. A quality mask, in the correct size, will provide a restful sleep, and a better next day. We offer a mask sizing guide to measure your nose or face, however there are slight differences in sizes between manufacturers and models. We can offer assistance over the phone (951-663-2120), or via email (sales@youneedsleep.com). Please take the time to measure correctly. Unfortunately, we do not allow returns for opened masks. We have no mask exchange policy. A mask is a personal item, that is worn by only one person. Once a mask package is opened, it is no longer resellable as a new mask, therefore we will not offer a refund or exchange.
This is a guide to help you select the correct size mask system. There is no guaranty on mask sizing from using this information. No refunds will be given on any "opened" mask purchase. Measure carefully. Actual Sizing templates are available by mail. We would be happy to send you one for free. (Specify full face or nasal mask template)
See Measuring Diagrams below
Nasal Mask - Measure your actual nose size from top to bottom and side to side
(NOTE: Some masks only come in a few sizes, so you will have to choose the closest one)
Petite (1 ½ tall, 1 ½ wide)
Small (1 ¾ tall, 1 ½ wide)
Medium-Small (2 tall, 1 ½ wide)
Medium Wide (1 ¾ tall, 2 wide)
Medium (2 tall, 1 ¾ wide)
Large (2 ¼ tall, 2 wide)
Large Narrow (2 ½ tall, 1 ½ wide)
Shallow (2 tall, 1 ¾ wide, 1 1/4 deep or less)
Standard (1 ¾ to 2 tall, 1 ¾ wide)
Full Face Mask - Make sure top fits at bridge of nose, and bottom covers mouth completely.
Small - 3 ¼ inches high, 2 ¾ inches wide at the mouth
Medium - 3 ½ inches high, 3 ¼ inches wide at the mouth
Large - 4 ¼ inches high, 3 1/4inches wide at the mouth
Hans Rudolph Full Face - Measure from top of nose to bottom of chin
Large - 5.0 inches tall or more
Medium - 4.5-5.0 inches tall
Small - 4.25-4.5 inches tall
Extra Small - 4.0 inches tall
Petite - 3.5 inches tall
